Return Policy

Return Policy

Effective Date: 25 Disember 2024

Thank you for shopping at SifuDDR.com. We strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, our Return Policy outlines the terms and conditions for returning items.

1. Eligibility for Returns

Items must be returned within 7  days of receipt.

Products must be in their original, unused condition with all packaging, labels, and seals intact.

Only products purchased directly from SifuDDR.com are eligible for returns.

2. Non-Returnable Items

The following items cannot be returned:

Opened or used products.

Products purchased during clearance or promotional sales (unless defective).

Gift cards and digital products.

3. Return Process

To initiate a return:

Contact our customer service team at [Insert Contact Email] or [Insert Phone Number] to request a Return Merchandise Authorization (RMA) number.

Provide your order number, item details, and reason for the return.

Once your return is approved, package the item securely and include the RMA number on the shipping label.

Ship the item to the address provided by our customer service team.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.

We recommend using a trackable shipping method as we are not responsible for lost or damaged returns.

5. Refund Policy

Refunds will be processed within 14 business days after we receive and inspect the returned item.

Refunds will be issued to the original payment method used for the purchase.

Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We offer exchanges for defective or damaged items. Contact our customer service team within 7 days of receiving the product to request an exchange.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with a description and photo of the issue. We will arrange for a replacement or refund as applicable.

8. Contact Us

For questions or assistance with returns, please contact us:

Email: [email protected]

Phone: 012-262 7125

Address: Jitra Kedah

We value your satisfaction and appreciate your understanding of our Return Policy. Thank you for choosing SifuDDR.com!